| Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach S Marković, S Raspor, K Šegarić Tourism and hospitality management 16 (2), 181-195, 2010 | 306 | 2010 |
| Measuring perceived service quality using SERVQUAL: a case study of the Croatian hotel industry. S Raspor Management (18544223) 5 (3), 2010 | 290 | 2010 |
| Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry S Marković, S Raspor Management (18544223) 5 (3), 195-209, 2010 | 290 | 2010 |
| Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry S Marković, S Raspor Janković Tourism and hospitality management 19 (2), 149-164, 2013 | 216 | 2013 |
| Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling J Dlačić, M Arslanagić, S Kadić-Maglajlić, S Marković, S Raspor Total Quality Management & Business Excellence 25 (1-2), 141-157, 2014 | 161 | 2014 |
| Customer satisfaction measurement in hotel industry: content analysis study IA Holjevac, S Marković, S Raspor 4th International Scientific Conference" Planning for the future learning …, 2010 | 73 | 2010 |
| What are the key dimensions of restaurant service quality? An empirical study in the city restaurant settings S Markovic, S Raspor Jankovic, J Dorcic An Empirical Study in the City Restaurant Settings (May 03, 2011 …, 2011 | 63 | 2011 |
| Museum service quality measurement using the HISTOQUAL model S Markovic, S Raspor Jankovic, J Komšić 2nd International Scientific Conference Tourism in South East Europe, 2013 | 49 | 2013 |
| CUSTOMER SATISFACTION AND CUSTOMER LOYALTY MEASUREMENT IN HOTEL SETTINGS: AN EMPIRICAL ANALYSIS. S Marković, S Raspor, K Šegarić Tourism & Hospitality Management, 2010 | 39 | 2010 |
| A study of expected and perceived service quality in Croatian and Slovenian hotel industry S Marković, S Raspor, G Ivankovič, T Planinc European Journal of Tourism Research 6 (1), 36-52, 2013 | 32 | 2013 |
| Multivarijatna statistička analiza zadovoljstva klijenta u hotelskoj industriji S Raspor Fakultet za menadžment u turizmu i ugostiteljstvu, 2012 | 22 | 2012 |
| Service quality management in health tourism sector: An exploratory study S Marković, J Horvat, S Raspor Ekonomski vjesnik: Review of Contemporary Entrepreneurship, Business, and …, 2004 | 19 | 2004 |
| Service quality measurement in Croatian wellness tourism: An application of the SERVQUAL scale S Markovic, S Raspor, J Komšic Academica Turistica-Tourism and Innovation Journal 5 (1), 47-58, 2012 | 11 | 2012 |
| EMPIRICAL VALIDATION OF DEMOGRAPHIC CHARACTERISTICS'ROLE IN VISITOR EXPERIENCE: THE CASE OF ZAGREB CHRISTMAS MARKET S Marković, SR Janković, A Racz, S Mitrović Faculty of Tourism and Hospitality Management in Opatija. Biennial …, 2018 | 8 | 2018 |
| WHO ARE WELLNESS CUSTOMERS? AN EMPIRICAL STUDY IN THE CROATIAN HOTEL INDUSTRY. S Marković, S Raspor, J Komšić Our Economy/Nase Gospodarstvo 58, 2012 | 8 | 2012 |
| Statistical analysis of service quality and customer satisfaction in the hotel industry S Raspor Ma. diss., University of Rijeka, 2009 | 8 | 2009 |
| Je li vrijeme za kratku prodaju bitcoina? D Buterin, S Janković, S Klaus Zbornik radova Međimurskog veleučilišta u Čakovcu 9 (1), 12-21, 2018 | 7 | 2018 |
| Customer satisfaction and customer loyalty measurement in hotel setting: an empirical analysis S Marcovic, S Raspor, K Sergaric Tourism & Hospitality Management. Supl. May, 125-137, 2010 | 7 | 2010 |
| Content analysis of hotel websites: case study of Croatia S Markovic, S Raspor, T Car, J Komšić NEGOTIA, 27, 2012 | 6 | 2012 |
| The impacts of robots and artificial intelligence on service quality in the hotel industry S Marković, SR Janković, V Zubović Balkans journal of emerging trends in social sciences 3 (2), 163-170, 2020 | 5 | 2020 |
