Sanja Raspor Janković
Sanja Raspor Janković
profesor visoke škole, Veleučilište u Rijeci
Potvrđena adresa e-pošte na veleri.hr - Početna stranica
Naslov
Citirano
Citirano
Godina
Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry.
S Raspor
Management (18544223) 5 (3), 2010
2192010
Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry
S Marković, S Raspor
Management (18544223) 5 (3), 195-209, 2010
2192010
Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach
S Marković, S Raspor, K Šegarić
Tourism and Hospitality Management 16 (2), 181-195, 2010
1912010
Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry
S Marković, S Raspor Janković
Tourism and Hospitality Management 19 (2), 149-164, 2013
1332013
Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling
J Dlačić, M Arslanagić, S Kadić-Maglajlić, S Marković, S Raspor
Total Quality Management & Business Excellence 25 (1-2), 141-157, 2014
882014
Customer satisfaction measurement in hotel industry: content analysis study
IA Holjevac, S Marković, S Raspor
4th International Scientific Conference" Planning for the future learning …, 2010
522010
What are the key dimensions of restaurant service quality? An empirical study in the city restaurant settings
S Markovic, S Raspor Jankovic, J Dorcic
An Empirical Study in the City Restaurant Settings (May 03, 2011 …, 2011
392011
Customer satisfaction and customer loyalty measurement in hotel settings: An empirical analysis
S Marković, S Raspor, K Šegarić
Conference proceedings of the 20th Biennial International Congress" Tourism …, 2010
322010
Museum service quality measurement using the Histoqual Model
S Markovic, S Raspor, J Komsic
Tourism in South East Europe... 2, 201, 2013
282013
A study of expected and perceived service quality in Croatian and
S Marković, S Raspor, G Ivankovič, T Planinc
European Journal of Tourism Research 6 (1), 36-52, 2013
222013
Multivarijatna statistička analiza zadovoljstva klijenta u hotelskoj industriji
S Raspor
132012
Service quality management in health tourism sector: An exploratory study
S Marković, J Horvat, S Raspor
Ekonomski vjesnik: Review of Contemporary Entrepreneurship, Business, and …, 2004
132004
WHO ARE WELLNESS CUSTOMERS? AN EMPIRICAL STUDY IN THE CROATIAN HOTEL INDUSTRY/Kdo so velneski gosti? Empiricna studija v hrvaski hotelski industriji
S Markovic, S Raspor, J Komsic
Nase Gospodarstvo: NG 58 (1/2), 24, 2012
8*2012
Customer satisfaction and customer loyalty measurement in hotel setting: an empirical analysis
S Marcovic, S Raspor, K Sergaric
Tourism & Hospitality Management. Supl. May, 125-137, 2010
62010
Statistical analysis of service quality and customer satisfaction in the hotel industry
S Raspor
Ma. diss., University of Rijeka, 2009
62009
Service quality measurement in Croatian wellness tourism: An application of the SERVQUAL Scale
S Markovic, S Raspor, J Komšic
Academica Turistica-Tourism and Innovation Journal 5 (1), 47-58, 2012
52012
eLearning: The influence of ICT on the style of learning
I Pogarcic, T Sepic, S Raspor
Proc. 8th WSEAS International Conf. on E-Activities, 15-19, 2009
52009
An application of SERVQUAL scale in health tourism sector: An exploratory study
S Marković, J Horvat, S Raspor
Proceedings of International Conference Days of Turistica ENCUENTROS 2004 …, 2004
52004
Mjerenje zadovoljstva klijenta uslugama na kioscima u gradu Rijeci
S Raspor, C Žunić, E Ribarić Aidone
Zbornik Veleučilišta u Rijeci 1 (1), 17-30, 2013
42013
Content analysis of hotel websites: Case study of Croatia
S Markovic, S Raspor, T Car, J Komšić
NEGOTIA, 27, 2012
42012
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