Prati
Antonio Castellanos
Antonio Castellanos
University of Chicago
Potvrđena adresa e-pošte na campus.technion.ac.il - Početna stranica
Naslov
Citirano
Citirano
Godina
The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes
A Daw, A Castellanos, G Yom-Tov, J Pender, L Gruendlinger
USC Marshall School of Business Research Paper Sponsored by iORB, No …, 2023
25*2023
Silent abandonment in contact centers: Estimating customer patience from uncertain data
A Castellanos, GB Yom-Tov, Y Goldberg
arXiv preprint arXiv:2304.11754, 2023
92023
Combining Machine Learning and Queueing Theory for Data-driven Incarceration-Diversion Program Management
B Li, A Castellanos, P Shi, A Ward
22024
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