Gregory R. Heim
Gregory R. Heim
Department of Information & Operations Management, Mays
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Cited by
Cited by
Operational drivers of customer loyalty in electronic retailing: An empirical analysis of electronic food retailers
GR Heim, KK Sinha
Manufacturing & Service Operations Management 3 (3), 264-271, 2001
Collaborative product development: The effect of project complexity on the use of information technology tools and new product development practices
DX Peng, GR Heim, DN Mallick
Production and Operations Management 23 (8), 1421-1438, 2014
Managing quality in the e‐service system: Development and application of a process model
JM Field, GR Heim, KK Sinha
Production and Operations management 13 (4), 291-306, 2004
Process drivers of e-service quality: Analysis of data from an online rating site
GR Heim, JM Field
Journal of Operations Management 25 (5), 962-984, 2007
The impact of information technology use on plant structure, practices, and performance: an exploratory study
GR Heim, DX Peng
Journal of operations management 28 (2), 144-162, 2010
Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing: A data analytics study
MS Akturk, M Ketzenberg, GR Heim
Journal of Operations Management 61, 15-45, 2018
Encounter satisfaction in e‐tailing: are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?
X Koufteros, C Droge, G Heim, N Massad, SK Vickery
Decision Sciences 45 (1), 5-48, 2014
Impacts of information technology on mass customization capability of manufacturing plants
D Xiaosong Peng, G Liu, GR Heim
International Journal of Operations & Production Management 31 (10), 1022-1047, 2011
A product-process matrix for electronic B2C operations: Implications for the delivery of customer value
GR Heim, KK Sinha
Journal of Service Research 3 (4), 286-299, 2001
Comparing e‐service performance across industry sectors: drivers of overall satisfaction in online retailing
LM Trabold, GR Heim, JM Field
International Journal of Retail & Distribution Management 34 (4/5), 240-257, 2006
Examining the link between retailer inventory leanness and operational efficiency: Moderating roles of firm size and demand uncertainty
HHC Chuang, R Oliva, GR Heim
Production and Operations Management 28 (9), 2338-2364, 2019
The value to the customer of RFID in service applications
GR Heim, WR Wentworth Jr, X Peng
Decision Sciences 40 (3), 477-512, 2009
Understanding physicians’ online-offline behavior dynamics: an empirical study
L Wang, L Yan, T Zhou, X Guo, GR Heim
Information Systems Research 31 (2), 537-555, 2020
Assessing customer return behaviors through data analytics
ME Ketzenberg, JD Abbey, GR Heim, S Kumar
Journal of Operations Management 66 (6), 622-645, 2020
Impact of the value‐based purchasing program on hospital operations outcomes: An econometric analysis
SJ Lee, S Venkataraman, GR Heim, AV Roth, J Chilingerian
Journal of Operations Management 66 (1-2), 151-175, 2020
Assessing impacts of store and salesperson dimensions of retail service quality on consumer returns
N Ertekin, ME Ketzenberg, GR Heim
Production and Operations Management 29 (5), 1232-1255, 2020
Service process configurations in electronic retailing: A taxonomic analysis of electronic food retailers
GR Heim, KK Sinha
Production and Operations Management 11 (1), 54-74, 2002
Service product configurations in electronic business-to-consumer operations: a taxonomic analysis of electronic food retailers
GR Heim, KK Sinha
Journal of Service Research 7 (4), 360-376, 2005
Outpatient appointment block scheduling under patient heterogeneity and patient no‐shows
SJ Lee, GR Heim, C Sriskandarajah, Y Zhu
Production and Operations Management 27 (1), 28-48, 2018
Consumer and co-producer roles in e-service: analysing efficiency and effectiveness of e-service designs
M Xue, GR Hein, PT Harker
International Journal of Electronic Business 3 (2), 174-197, 2005
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