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SUZANA MARKOVIĆ
SUZANA MARKOVIĆ
Full Professor with tenure, University of Rijeka, Faculty of Tourism and Hospitality Management
Verified email at fthm.hr
Title
Cited by
Cited by
Year
Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach
S Marković, S Raspor, K Šegarić
Tourism and hospitality management 16 (2), 181-195, 2010
3062010
Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry.
S Marković, S Raspor
Management (18544223) 5 (3), 2010
2902010
Mobile technologies and applications towards smart tourism–state of the art
J Dorcic, J Komsic, S Markovic
Tourism Review 74 (1), 82-103, 2019
2632019
Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry
S Marković, S Raspor Janković
Tourism and hospitality management 19 (2), 149-164, 2013
2162013
Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling
J Dlačić, M Arslanagić, S Kadić-Maglajlić, S Marković, S Raspor
Total Quality Management & Business Excellence 25 (1-2), 141-157, 2014
1602014
Service quality and customer satisfaction in the health care industry-towards health tourism market
S Marković, D Lončarić, D Lončarić
Tourism and hospitality management 20 (2), 155-170, 2014
1112014
Expected service quality measurement in tourism higher education
S Markovic
Nase Gospodarstvo: NG 52 (1/2), 86, 2006
1022006
Customer satisfaction measurement in hotel industry: content analysis study
IA Holjevac, S Marković, S Raspor
4th International Scientific Conference" Planning for the future learning …, 2010
732010
What are the key dimensions of restaurant service quality? An empirical study in the city restaurant settings
S Markovic, S Raspor Jankovic, J Dorcic
An Empirical Study in the City Restaurant Settings (May 03, 2011 …, 2011
632011
Measuring service quality in city restaurant settings using DINESERV scale
S Marković, J Komšić, M Štifanić
1st International Conference on Management, Marketing, Tourism, Retail …, 2013
572013
Museum service quality measurement using the HISTOQUAL model
S Markovic, S Raspor Jankovic, J Komšić
2nd International Scientific Conference Tourism in South East Europe, 2013
492013
CUSTOMER SATISFACTION AND CUSTOMER LOYALTY MEASUREMENT IN HOTEL SETTINGS: AN EMPIRICAL ANALYSIS.
S Marković, S Raspor, K Šegarić
Tourism & Hospitality Management, 2010
392010
MEASURING SERVICE QUALITY IN THE CROATIAN HOTEL INDUSTRY: A MULTIVARIATE STATISTICAL ANALYSIS.
S Marković
Our Economy/Nase Gospodarstvo 50, 2004
392004
Visitor satisfaction and loyalty measurement of a local food festival: Application of FESTPERF scale
S Markovic, J Dorcic, M Krnetić
3rd International Scientific Conference Tourism in Southern and Eastern Europe, 2015
382015
Students' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL.
S Markovic
South East European Journal of Economics & Business (1840118X), 2006
352006
A study of expected and perceived service quality in Croatian and Slovenian hotel industry
S Marković, S Raspor, G Ivankovič, T Planinc
European Journal of Tourism Research 6 (1), 36-52, 2013
322013
Service quality measurement in Croatian banking sector: Application of SERVQUAL Model
S Marković, D Jelena, G Katušić
Management International Conference, 209-218, 2015
312015
Kvaliteta usluga u hotelskoj industriji: koncept i mjerenje
S Marković
Tourism and hospitality management 11 (1), 47-67, 2005
252005
Health tourism, customer satisfaction and quality of life: The role of specialty hospitals
D Lončarić, D Lončarić, S Markovic
3rd international scientific conference tourism in Southern and Eastern Europe, 2015
222015
Customer satisfaction measurement
S Marković, J Horvat
2nd international scientific conference economics and ecology in function of …, 1999
211999
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