| Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach S Marković, S Raspor, K Šegarić Tourism and hospitality management 16 (2), 181-195, 2010 | 307 | 2010 |
| Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry. S Marković, S Raspor Management (18544223) 5 (3), 2010 | 291 | 2010 |
| Mobile technologies and applications towards smart tourism–state of the art J Dorcic, J Komsic, S Markovic Tourism Review 74 (1), 82-103, 2019 | 266 | 2019 |
| Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry S Marković, S Raspor Janković Tourism and hospitality management 19 (2), 149-164, 2013 | 216 | 2013 |
| Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling J Dlačić, M Arslanagić, S Kadić-Maglajlić, S Marković, S Raspor Total Quality Management & Business Excellence 25 (1-2), 141-157, 2014 | 161 | 2014 |
| Service quality and customer satisfaction in the health care industry-towards health tourism market S Marković, D Lončarić, D Lončarić Tourism and hospitality management 20 (2), 155-170, 2014 | 112 | 2014 |
| Expected service quality measurement in tourism higher education S Markovic Nase Gospodarstvo: NG 52 (1/2), 86, 2006 | 102 | 2006 |
| Customer satisfaction measurement in hotel industry: content analysis study IA Holjevac, S Marković, S Raspor 4th International Scientific Conference" Planning for the future learning …, 2010 | 73 | 2010 |
| What are the key dimensions of restaurant service quality? An empirical study in the city restaurant settings S Markovic, S Raspor Jankovic, J Dorcic An Empirical Study in the City Restaurant Settings (May 03, 2011 …, 2011 | 63 | 2011 |
| Measuring service quality in city restaurant settings using DINESERV scale S Marković, J Komšić, M Štifanić 1st International Conference on Management, Marketing, Tourism, Retail …, 2013 | 58 | 2013 |
| Museum service quality measurement using the HISTOQUAL model S Markovic, S Raspor Jankovic, J Komšić 2nd International Scientific Conference Tourism in South East Europe, 2013 | 49 | 2013 |
| CUSTOMER SATISFACTION AND CUSTOMER LOYALTY MEASUREMENT IN HOTEL SETTINGS: AN EMPIRICAL ANALYSIS. S Marković, S Raspor, K Šegarić Tourism & Hospitality Management, 2010 | 39 | 2010 |
| MEASURING SERVICE QUALITY IN THE CROATIAN HOTEL INDUSTRY: A MULTIVARIATE STATISTICAL ANALYSIS. S Marković Our Economy/Nase Gospodarstvo 50, 2004 | 39 | 2004 |
| Visitor satisfaction and loyalty measurement of a local food festival: Application of FESTPERF scale S Markovic, J Dorcic, M Krnetić 3rd International Scientific Conference Tourism in Southern and Eastern Europe, 2015 | 38 | 2015 |
| Students' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL. S Markovic South East European Journal of Economics & Business (1840118X), 2006 | 35 | 2006 |
| Service quality measurement in Croatian banking sector: Application of SERVQUAL Model S Marković, D Jelena, G Katušić Management International Conference, 209-218, 2015 | 33 | 2015 |
| A study of expected and perceived service quality in Croatian and Slovenian hotel industry S Marković, S Raspor, G Ivankovič, T Planinc European Journal of Tourism Research 6 (1), 36-52, 2013 | 32 | 2013 |
| Kvaliteta usluga u hotelskoj industriji: koncept i mjerenje S Marković Tourism and hospitality management 11 (1), 47-67, 2005 | 25 | 2005 |
| Health tourism, customer satisfaction and quality of life: The role of specialty hospitals D Lončarić, D Lončarić, S Markovic 3rd international scientific conference tourism in Southern and Eastern Europe, 2015 | 22 | 2015 |
| Customer satisfaction measurement S Marković, J Horvat 2nd international scientific conference economics and ecology in function of …, 1999 | 21 | 1999 |
Sanja Raspor Jankovićprofesor visoke škole, Veleučilište u RijeciPotvrđena adresa e-pošte na veleri.hr
