Suzana Markovic
Suzana Markovic
Full Professor with tenure, University of Rijeka, Faculty of Tourism and Hospitality Management
Potvrđena adresa e-pošte na fthm.hr
Naslov
Citirano
Citirano
Godina
Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry.
S Marković, S Raspor
Management (18544223) 5 (3), 2010
2102010
Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach
S Marković, S Raspor, K Šegarić
Tourism and Hospitality Management 16 (2), 181-195, 2010
1862010
Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry
S Marković, S Raspor Janković
Tourism and Hospitality Management 19 (2), 149-164, 2013
1242013
Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling
J Dlačić, M Arslanagić, S Kadić-Maglajlić, S Marković, S Raspor
Total Quality Management & Business Excellence 25 (1-2), 141-157, 2014
822014
Expected service quality measurement in tourism higher education
S Markovic
Nase Gospodarstvo: NG 52 (1/2), 86, 2006
812006
Service quality and customer satisfaction in the health care industry-towards health tourism market
S Marković, D Lončarić, D Lončarić
Tourism and hospitality management 20 (2), 155-170, 2014
672014
Customer satisfaction measurement in hotel industry: content analysis study
IA Holjevac, S Marković, S Raspor
4th International Scientific Conference" Planning for the future learning …, 2009
512009
Mobile technologies and applications towards smart tourism–state of the art
J Dorcic, J Komsic, S Markovic
Tourism Review, 2019
482019
Turistička regionalizacija u globalnim procesima
B Blažević, M Persic, V Cetinski, D Dragičević, V Ivanović, Z Ivanović, ...
412009
What are the key dimensions of restaurant service quality? An empirical study in the city restaurant settings
S Markovic, S Raspor Jankovic, J Dorcic
An Empirical Study in the City Restaurant Settings (May 03, 2011 …, 2011
362011
Measuring service quality in city restaurant settings using DINESERV scale
S Markovic, J Komsic, M Stifanic
Recent Advances in Business Management and Marketing 181, 176-181, 2013
312013
MEASURING SERVICE QUALITY IN THE CROATIAN HOTEL INDUSTRY: A MULTIVARIATE STATISTICAL ANALYSIS.
S Marković
Our Economy (Nase Gospodarstvo) 50, 2004
312004
Students' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL.
S Markovic
South East European Journal of Economics & Business (1840118X), 2006
302006
Museum service quality measurement using the Histoqual Model
S Markovic, S Raspor Jankovic, J Komšić
2nd International Scientific Conference Tourism in South East Europe, 2013
262013
A study of expected and perceived service quality in Croatian and Slovenian hotel industry.
S Marković, S Raspor, G Ivankovič, T Planinc
European Journal of Tourism Research 6 (1), 2013
202013
Customer satisfaction measurement
S Marković, J Horvat
Economics and Ecology in Function of Tourism Development, 59-68, 1999
191999
Visitor satisfaction and loyalty measurement of a local food festival: Application of FESTPERF scale
S Markovic, J Dorcic, M Krnetić
3rd International Scientific Conference Tourism in Southern and Eastern Europe, 2015
172015
Service Quality Measurement in Croatian Banking Sector: Application of SERVQUAL Model
S Marković, D Jelena, G Katušić
MIC 2015: Managing Sustainable Growth, 2015
162015
Kvantitativna primjena SERVQUAL modela u hotelskoj industriji
S Marković
Tourism and hospitality management 11 (1), 179-191, 2005
14*2005
Measuring service quality in hospitality industry–an attributive approach
S Markovic
PhD diss., University of Rijeka, 2003
142003
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