Prati
SUZANA MARKOVIĆ
SUZANA MARKOVIĆ
Full Professor with tenure, University of Rijeka, Faculty of Tourism and Hospitality Management
Potvrđena adresa e-pošte na fthm.hr
Naslov
Citirano
Citirano
Godina
Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach
S Marković, S Raspor, K Šegarić
Tourism and hospitality management 16 (2), 181-195, 2010
3252010
Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry.
S Marković, S Raspor
Management (18544223) 5 (3), 2010
3072010
Mobile technologies and applications towards smart tourism–state of the art
J Dorcic, J Komsic, S Markovic
Tourism Review 74 (1), 82-103, 2019
3022019
Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry
S Marković, S Raspor Janković
Tourism and hospitality management 19 (2), 149-164, 2013
2342013
Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling
J Dlačić, M Arslanagić, S Kadić-Maglajlić, S Marković, S Raspor
Total Quality Management & Business Excellence 25 (1-2), 141-157, 2014
1762014
Service quality and customer satisfaction in the health care industry-towards health tourism market
S Marković, D Lončarić, D Lončarić
Tourism and hospitality management 20 (2), 155-170, 2014
1252014
Expected service quality measurement in tourism higher education
S Markovic
Nase Gospodarstvo: NG 52 (1/2), 86, 2006
1002006
Customer satisfaction measurement in hotel industry: content analysis study
IA Holjevac, S Marković, S Raspor
4th International Scientific Conference" Planning for the future learning …, 2010
762010
What are the key dimensions of restaurant service quality? An empirical study in the city restaurant settings
S Markovic, S Raspor Jankovic, J Dorcic
An Empirical Study in the City Restaurant Settings (May 03, 2011 …, 2011
682011
Museum service quality measurement using the HISTOQUAL model
S Markovic, S Raspor Jankovic, J Komšić
2nd International Scientific Conference Tourism in South East Europe, 2013
602013
Measuring service quality in city restaurant settings using DINESERV scale
S Marković, J Komšić, M Štifanić
1st International Conference on Management, Marketing, Tourism, Retail …, 2013
582013
CUSTOMER SATISFACTION AND CUSTOMER LOYALTY MEASUREMENT IN HOTEL SETTINGS: AN EMPIRICAL ANALYSIS.
S Marković, S Raspor, K Šegarić
Tourism & Hospitality Management, 2010
442010
Visitor satisfaction and loyalty measurement of a local food festival: Application of FESTPERF scale
S Markovic, J Dorcic, M Krnetić
3rd International Scientific Conference Tourism in Southern and Eastern Europe, 2015
402015
MEASURING SERVICE QUALITY IN THE CROATIAN HOTEL INDUSTRY: A MULTIVARIATE STATISTICAL ANALYSIS.
S Marković
Our Economy/Nase Gospodarstvo 50, 2004
392004
Service quality measurement in Croatian banking sector: Application of SERVQUAL Model
S Marković, D Jelena, G Katušić
Management International Conference, 209-218, 2015
362015
Students' expectations and perceptions in Croatian tourism and hospitality higher education: SERVQUAL versus UNIQUAL
S Marković
Naše gospodarstvo, 78-96, 2006
362006
A study of expected and perceived service quality in Croatian and Slovenian hotel industry
S Marković, S Raspor, G Ivankovič, T Planinc
European Journal of Tourism Research 6 (1), 36-52, 2013
342013
Kvaliteta usluga u hotelskoj industriji: koncept i mjerenje
S Marković
Tourism and hospitality management 11 (1), 47-67, 2005
292005
Measuring healthcare quality–paradigm of MEDQUAL
K Musa-Juroš, J Mijoč, J Horvat, V Ilakovac, S Marković, A Racz
Acta clinica Croatica 57 (2.), 235-241, 2018
232018
Health tourism, customer satisfaction and quality of life: The role of specialty hospitals
D Lončarić, D Lončarić, S Markovic
3rd international scientific conference tourism in Southern and Eastern Europe, 2015
232015
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