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Xin (David) Ding
Xin (David) Ding
Assistant Professor in Supply Chain Management | Program Director | Rutgers Business School
Verified email at business.rutgers.edu - Homepage
Title
Cited by
Cited by
Year
e-SELFQUAL: A scale for measuring online self-service quality
DX Ding, PJH Hu, ORL Sheng
Journal of Business Research 64 (5), 508-515, 2011
3882011
The impact of service system design and flow experience on customer satisfaction in online financial services
D Xin Ding, PJH Hu, R Verma, DG Wardell
Journal of Service Research 13 (1), 96-110, 2010
2662010
Self‐service technology and online financial service choice
X Ding, R Verma, Z Iqbal
International journal of service industry management 18 (3), 246-268, 2007
2502007
Outcome-based contracts as new business model: The role of partnership and value-driven relational assets
ICL Ng, DX Ding, N Yip
Industrial Marketing Management 42 (5), 730-743, 2013
2252013
Addressing endogeneity in operations management research: Recent developments, common problems, and directions for future research
G Lu, XD Ding, DX Peng, HHC Chuang
Journal of Operations Management 64, 53-64, 2018
2012018
The effect of experience, ownership and focus on productive efficiency: A longitudinal study of US hospitals
DX Ding
Journal of Operations Management 32 (1-2), 1-14, 2014
1202014
Customer experience in online financial services: A study of behavioral intentions for techno‐ready market segments
XD Ding, Y Huang, R Verma
Journal of Service Management 22 (3), 344-366, 2011
722011
The impact of service design and process management on clinical quality: An exploration of synergetic effects
XD Ding
Journal of Operations Management 36, 103-114, 2015
502015
Project management, critical praxis, and process-oriented approach to teamwork
H Ding, X Ding
Business Communication Quarterly 71 (4), 456-471, 2008
472008
Service mix, market competition, and cost efficiency: A longitudinal study of US hospitals
X Ding, X Peng, GR Heim, VS Jordan
Journal of Operations Management 66 (1-2), 176-198, 2020
332020
Outcome-based contract performance and value co-production in B2B maintenance and repair service
ICL Ng, X Ding
272010
Impacts of hospital complexity on experiential quality: Mitigating roles of information technology
DX Peng, Y Ye, B Feng, DX Ding, GR Heim
Decision Sciences 51 (3), 500-541, 2020
252020
360-degree rhetorical analysis of job hunting: A four-part, multimodal project
H Ding, X Ding
Business Communication Quarterly 76 (2), 239-248, 2013
242013
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
J Wirtz, J Hofmeister, PYP Chew, X Ding
The Service Industries Journal 43 (15-16), 1173-1196, 2023
182023
The impact of nurse staffing on turnover and quality: An empirical examination of nursing care within hospital units
X Peng, Y Ye, X Ding, A Chandrasekaran
Journal of Operations Management 69 (7), 1124-1152, 2023
92023
The impact of electronic medical records on the process of care: Alignment with complexity and clinical focus
X Ding, X Peng
Decision Sciences 53 (2), 348-389, 2022
92022
An assessment of statistical process control‐based approaches for charting student evaluation scores
X Ding, D Wardell, R Verma
Decision Sciences Journal of Innovative Education 4 (2), 259-272, 2006
92006
Clues, flow channels, and cognitive states: an exploratory study of customer experiences with e-brokerage services
DX Ding
Service Science 3 (2), 182-193, 2011
82011
Cost-quality tradeoff in nurse staffing: an exploration of USA hospitals facing market competition
X Peng, Y Ye, RL Fan, X Ding, A Chandrasekaran
International Journal of Operations & Production Management 42 (5), 577-602, 2022
72022
A design for Six Sigma case Study: Creating an IT change management system for a mid-size accounting firm
P Long, J Kovach, D Ding
International Journal of Engineering, Science and Technology 3 (7), 56-72, 2011
72011
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