| A service Robot Acceptance Model: User acceptance of humanoid robots during service encounters RM Stock, M Merkle 2017 IEEE international conference on pervasive computing and communications …, 2017 | 108 | 2017 |
| Can humanoid service robots perform better than service employees? A comparison of innovative behavior cues RM Stock, M Merkle | 93 | 2018 |
| Customer responses to service robots–comparing human-robot interaction with human-human interaction M Merkle | 43 | 2019 |
| When robots enter our workplace: Understanding employee trust in assistive robots R Stock, M Merkle, D Eidens, M Hannig, P Heineck, MA Nguyen, J Völker | 24 | 2019 |
| Customer responses to robotic innovative behavior cues during the service encounter RM Stock, M Merkle | 21 | 2018 |
| Humanoid service robots: Customer expectations and customer responses M Merkle Springer Nature, 2021 | 8 | 2021 |
| A cross-country comparison of attitudes toward humanoid robots in Germany, the US, and India N Homburg, M Merkle | 8 | 2019 |
| Understanding employee trust in assistive robots when robots enter our workplace: Understanding employee trust in assistive robots R Stock, M Merkle, D Eidens, M Hannig, P Heineck, MA Nguyen, J Völker Proceedings of the International Conference on Information Systems, 1-9, 2019 | 6 | 2019 |
| Kollege Roboter R Stock-Homburg, M Merkle Personalmagazin (2), 46-49, 2017 | 5 | 2017 |
| Study 1: A Service Robot Acceptance Model: Customer Acceptance of Humanoid Robots During Service Encounters M Merkle, M Merkle Humanoid Service Robots: Customer Expectations and Customer Responses, 113-129, 2021 | 3 | 2021 |
| Study 2: A Cross-Country Comparison of Attitudes toward Humanoid Service Robots M Merkle, M Merkle Humanoid Service Robots: Customer Expectations and Customer Responses, 131-144, 2021 | 3 | 2021 |
| Study 3: Beyond the Call of Duty: The Impact of Innovative Service Behavior by Robots on Customer Delight M Merkle, M Merkle Humanoid Service Robots: Customer Expectations and Customer Responses, 145-172, 2021 | | 2021 |
| Overall Discussion M Merkle, M Merkle Humanoid Service Robots: Customer Expectations and Customer Responses, 191-200, 2021 | | 2021 |
| Conceptual Background M Merkle, M Merkle Humanoid Service Robots: Customer Expectations and Customer Responses, 15-76, 2021 | | 2021 |
| Study 4: Customer Responses to Service Robots: Comparing Human-Robot Interaction with Human-Human Interaction M Merkle, M Merkle Humanoid Service Robots: Customer Expectations and Customer Responses, 173-189, 2021 | | 2021 |
| Roboter und KI in der Arbeitswelt–Szenarien, Chancen und Herausforderungen R Stock-Homburg, M Merkle Darmstadt Technical University, Department of Business Administration …, 2019 | | 2019 |
| Serviceroboter im Alltag und in der Arbeitswelt M Merkle, R Stock-Homburg Publications of Darmstadt Technical University, Institute for Business …, 2018 | | 2018 |
| Can a Service Robot Delight Customers? Investigation of Robotic Innovative Behavior Cues R Stock, M Merkle Publications of Darmstadt Technical University, Institute for Business …, 2018 | | 2018 |
| HOW TO ENHANCE SUCCESS OF CO-DEVELOPMENT PROJECTS IN B2B: A CONCEPTUAL MODEL RM Stock, M Merkle Global Marketing Conference, 425-425, 2016 | | 2016 |
| Humanoid Service Robots M Merkle | | |
