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Guangzhi Shang
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Cited by
Year
Impact of supply base structural complexity on financial performance: Roles of visible and not-so-visible characteristics
G Lu, G Shang
Journal of Operations Management 53, 23-44, 2017
1762017
A critical evaluation of alternative methods and paradigms for conducting mediation analysis in operations management research
MK Malhotra, C Singhal, G Shang, RE Ployhart
Journal of Operations Management 32 (4), 127-137, 2014
1412014
How much do online consumers really value free product returns? Evidence from eBay
G Shang, P Pekgün, M Ferguson, M Galbreth
Journal of Operations Management 53, 45-62, 2017
1032017
Optimal retail return policies with wardrobing
G Shang, BP Ghosh, MR Galbreth
Production and Operations Management 26 (7), 1315-1332, 2017
942017
Twenty-six years of operations management research (1985–2010): authorship patterns and research constituents in eleven top rated journals
G Shang, B Saladin, T Fry, J Donohue
International Journal of Production Research 53 (20), 6161-6197, 2015
682015
Stability of Transaction Fees in Bitcoin: A Supply and Demand Perspective.
N Ilk, G Shang, S Fan, JL Zhao
MIS quarterly 45 (2), 2021
642021
Where should I focus my return reduction efforts? Empirical guidance for retailers
G Shang, ME Ferguson, MR Galbreth
Decision Sciences 50 (4), 877-909, 2019
442019
Using transactions data to improve consumer returns forecasting
G Shang, EC McKie, ME Ferguson, MR Galbreth
Journal of Operations Management 66 (3), 326-348, 2020
382020
Improving customer routing in contact centers: An automated triage design based on text analytics
N Ilk, G Shang, P Goes
Journal of Operations Management 66 (5), 553-577, 2020
322020
Mitigating the impact of functional dominance in cross‐functional process improvement teams
MK Malhotra, S Ahire, G Shang
Decision Sciences 48 (1), 39-70, 2017
242017
Empirical research methods department:: Mission, learnings, and future plans
G Shang, M Rönkkö
Journal of Operations Management 68 (2), 114-129, 2022
192022
Need for speed, but how much does it cost? Unpacking the fee‐speed relationship in Bitcoin transactions
G Shang, N Ilk, S Fan
Journal of Operations Management 69 (1), 102-126, 2023
172023
Strategic behavior for hotel standby upgrade programs: Empirical evidence and pricing implications
Ö Yılmaz, M Ferguson, P Pekgün, G Shang
Journal of Operations Management 68 (6-7), 675-701, 2022
16*2022
The origins of research and patterns of authorship in the International Journal of Production Research
TD Fry, JM Donohue, BA Saladin, G Shang
International Journal of Production Research 51 (23-24), 7470-7500, 2013
152013
The internationalisation of operations management research
TD Fry, JM Donohue, BA Saladin, G Shang
International Journal of Production Research 53 (16), 4857-4887, 2015
122015
The impact of waiting on customer‐instigated service time: Field evidence from a live‐chat contact center
N Ilk, G Shang
Journal of Operations Management 68 (5), 487-514, 2022
112022
Research Constituents and Authorship Patterns in the Production and Operations Management Journal
BA Saladin, G Shang, TD Fry, JM Donohue
Production and Operations Management 24 (4), 523-534, 2015
62015
The competitive impact of targeted television advertisements using DVR technology
BP Ghosh, MR Galbreth, G Shang
Decision Sciences 44 (5), 951-971, 2013
52013
Three essays on consumer product returns
G Shang
University of South Carolina, 2014
42014
Order basket contents and consumer returns
M Wang, G Shang, Y Rong, MR Galbreth
Decision Sciences, 2024
32024
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