| Robotic transformative service research: Deploying social robots for consumer well-being during COVID-19 and beyond AP Henkel, M Čaić, M Blaurock, M Okan Journal of Service Management 31 (6), 1131-1148, 2020 | 180 | 2020 |
| The social dimension of service interactions: Observer reactions to customer incivility AP Henkel, J Boegershausen, A Rafaeli, J Lemmink Journal of Service Research 20 (2), 120-134, 2017 | 121 | 2017 |
| Half human, half machine–augmenting service employees with AI for interpersonal emotion regulation AP Henkel, S Bromuri, D Iren, V Urovi Journal of Service Management 31 (2), 247-265, 2020 | 117 | 2020 |
| Understanding and improving consumer reactions to service bots N Castelo, J Boegershausen, C Hildebrand, AP Henkel Journal of Consumer Research 50 (4), 848-863, 2023 | 88 | 2023 |
| Examining the generalizability of research findings from archival data A Delios, EG Clemente, T Wu, H Tan, Y Wang, M Gordon, D Viganola, ... Proceedings of the National Academy of Sciences 119 (30), e2120377119, 2022 | 59 | 2022 |
| A creative destruction approach to replication: Implicit work and sex morality across cultures W Tierney, J Hardy III, CR Ebersole, D Viganola, EG Clemente, M Gordon, ... Journal of Experimental Social Psychology 93, 104060, 2021 | 51 | 2021 |
| Using AI to predict service agent stress from emotion patterns in service interactions S Bromuri, AP Henkel, D Iren, V Urovi Journal of Service Management 32 (4), 581-611, 2021 | 47 | 2021 |
| Discounting humanity: When consumers are price conscious, employees appear less human AP Henkel, J Boegershausen, JA Hoegg, K Aquino, J Lemmink Journal of Consumer Psychology 28 (2), 272-292, 2018 | 44 | 2018 |
| Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots M Blaurock, M Čaić, M Okan, AP Henkel Journal of Service Management 33 (6), 27-49, 2022 | 34 | 2022 |
| Prosocial versus instrumental motives for interpersonal emotion regulation K Niven, AP Henkel, J Hanratty Journal of Theoretical Social Psychology 3 (2), 85-96, 2019 | 33 | 2019 |
| A transdisciplinary review and framework of consumer interactions with embodied social robots: Design, delegate, and deploy M Blaurock, M Čaić, M Okan, AP Henkel International Journal of Consumer Studies 46 (5), 1877-1899, 2022 | 23 | 2022 |
| Evaluation of a financial portfolio visualization using computer displays and mixed reality devices with domain experts K Schroeder, B Ajdadilish, AP Henkel, A Calero Valdez Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems …, 2020 | 19 | 2020 |
| Comparing neural networks for speech emotion recognition in customer service interactions B Waelbers, S Bromuri, AP Henkel 2022 International Joint Conference on Neural Networks (IJCNN), 1-8, 2022 | 9 | 2022 |
| Storm after the quiet: How marketplace interactions shape consumer resources in collective goal pursuits AP Henkel, J Boegershausen, R Ciuchita, G Odekerken-Schröder Journal of the Association for Consumer Research 2 (1), 26-47, 2017 | 5 | 2017 |
| Show me my future: Data-driven storytelling and pension communication K Schroeder, I Eberhardt, W Eberhardt, A Henkel Netspar, Network for Studies on Pensions, Aging and Retirement, 2023 | 2 | 2023 |
| Creating Customer Service Bots That People Don’t Hate J Boegershausen, N Castelo, C Hildebrand, AP Henkel Harvard Business Review Digital 2023 (30 October), 1-5, 2023 | 1 | 2023 |
| Research horizons of smart service technologies–Special section editorial N Bilstein, APP Henkel, K Heinonen Journal of Service Theory and Practice 34 (2), 157-162, 2024 | | 2024 |
| Bots at the Frontline: How Consumers Perceive Firms that Employ Service Robots N Castelo, J Boegershausen, CA Hildebrand, AP Henkel 52nd Annual Conference of the Association for Consumer Research, 764-765, 2021 | | 2021 |
| Synthesizing the state-of-the-art of human-robot interaction for designing the organizational frontline of the future M Blaurock, M Čaic, M Okan, AP Henkel 16th International Research Conference in Service Management, 17-17, 2020 | | 2020 |
| Consumer Consequences of Robotic Replacement B Schmitt, A Granulo, C Fuchs, J van Doorn, J Holthoewer, N Castelo, ... Advances in Consumer Research 48, 2020 | | 2020 |
Johannes BoegershausenAssistant Professor of Marketing, Erasmus University RotterdamVerified email at rsm.nl
